Your Details

a. When you register on this web site, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.

b. If any of your details change, such as your credit card billing address, you must inform us as soon as possible. You may update your details by signing into your account on this web site, and amending the relevant section.

The Contract Between Us

Rubberfrog is a trading name of Trafford Technologies Limited and the terms, ("we","us") refer to Trafford Technologies Limited.

Any contract for purchases made through the web site will be with Trafford Technologies Limited, registered in Jersey, and whose registered office is CTV house, La Pouquelaye, St Helier, Jersey, JE2 3GF, Channel Islands. Our Terms & Conditions apply to all transactions on our website, please read through these carefully before placing your order and then print a copy for future reference.

Our order acknowledgment is not a contract and does not constitute an acceptance of your order, but only a record of your offer to purchase a particular item at a particular price. After you place an order, we reserve the right to accept, refuse, or limit your order for any reason, including, but not limited to, credit review, the unavailability of a product or errors in the prices and product descriptions posted on this web site. By placing your order, you agree to accept all terms & conditions set forth within this site, including our terms & conditions of sale. Our total liability shall be limited to the price paid for the item which incurred the liability.

We must receive payment of the whole of the price for the goods that you order before your order can be despatched, and the contract formed. Ownership of the goods are transferred to you at the point of despatch of the goods to you from our warehouse. Once payment has been received we will acknowledge receipt of your order by sending an email to you at the email address you provided. Our despatch of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

We are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our web site. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

The prices payable for goods are as set out in the web site. If the shipping address is in the UK, we will collect UK import VAT from you on behalf of the consignee where necessary. Consignments sent to the UK of a value of £18 or under are relieved from import VAT under the current Low Value Consignment Relief (LVCR) legislation. LVCR for VAT/TVA varies within other EU states up to a limit of €22.

Customers ordering for delivery outside of the UK will be responsible for payment of VAT/TVA only where the consignment value exceeds the local LVCR, and under those circumstances may also be required to pay extra for delivery and customs clearance if applicable.

Withdrawal By You From The Contract

In addition to the Guarantees provided by us, there are certain circumstances in which you may have a lawful right to withdraw from the contract and these are set out here.

a. You may withdraw your order for goods at any time up to the end of the twenty first working day after you have received the goods. You do not need to give us any reason for withdrawing your order nor will you have to pay any penalty.

b. The only circumstances in which you cannot withdraw your order are where you have taken the goods you have ordered (or the ones in relation to which you want to withdraw) out of the sealed package in which they were delivered.

c. To withdraw your order you must notify us in writing.

d. If you have received the goods before you withdraw your order then, unless you have lost your right to withdraw because you have taken the goods out of their sealed package, you must send them back to us at your own cost and risk. If you withdraw your order but we have already processed the goods for delivery and you have received them, you must not unpack the goods when they are received by you and you must send the goods back to us at your own cost and risk as soon as possible.

e. Once you have notified us that you are withdrawing your order, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you.

Availability Of Goods You Order

If we have insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by us from your credit card will be re-credited to your account and we will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Delivery, Customs and Duties

Delivery can only be made to addresses within the EU (European Union).

a. We will arrange shipment on your behalf for the goods ordered by you to the person and address you give us at the time you make your order. The consignee (i.e. the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined. Each item ordered will be treated as a separate sale and will be shipped and paid for separately.

b. You will become the owner of the goods you have ordered when the goods are dispatched to you from our warehouse.

c. You will be the importer of record and responsible for any import VAT/TVA and duty that may be borne.

Please note that when shipping goods from Jersey, shipments may be subject to opening and inspection by customs authorities. You are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.

We take payment from your card after we receive your order, once we have checked your card details. Goods are sold subject to availability, in the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

The price you pay is the price displayed on this website at the time we receive your order with the following exception: Whilst we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

We do file details of your order. Please read our Privacy Policy for details of how these can be obtained.

The laws of Jersey, Channel Islands, shall govern the contract between us.

We've selected our products for sale on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by appropriate insurance.

We do not guarantee that this website will be compatible with your PC, and we accept no liability for any corruption or loss of data held on your PC, or any liability for any other loss or damage of any kind caused to your PC resulting from use of this website.

Address for Customer Service correspondence: Please do not return faulty or unwanted goods to this address.

Rubberfrog
29-33 Devonshire Place
St Saviour
JERSEY
JE2 3RD
Channel Islands

Registered Address: Please do not return faulty or unwanted goods to this address.

Trafford Technologies Limited
CTV house
La Pouquelaye
St Helier
Jersey
JE2 3GF
Channel Islands