Rubberfrog.com is based on the Island of Jersey in the Channel Islands and is fast becoming the largest online inkjet cartridge retailer in the Britain by offering quality goods at the lowest tax-free prices.

You could compare us to a self-service superstore dedicated to our area of speciality – printer consumables. We provide all the information you need to make your decision, and then you decide whether the purchase is right for you.

We promise to do this efficiently, promptly, and then deliver directly to your door at the lowest price possible.

We are an Internet retailer, so you won’t be surprised to learn that e-commerce, the Internet, email and our website are at the centre of everything we do. We are dedicated to providing a secure, exclusively online service that exceeds your expectations; so with Rubberfrog, you can expect the very highest levels of service and support, every single time.

Our exclusively online service is automated to keep costs down, and we pass these savings on to you in the form of low tax-free prices.  These systems help you every step of the way - from the product search facility, to placing and tracking your order, right through to our online returns facility, which you can use should you ever need to return a product to us.

The online customer services section provides all the support you need, whenever you need it.  You’ll find our customer service pages cover many different topics including how to use our website and how to shop with us. They will tell you about your payment options, our product range, the order tracking facility, your guarantee - even how to return an unwanted item.

If you can't find the answer to your questions here, then you can contact our customer services team instantly by using one of the contact templates in the customer services section. You can even chat, live, to a member of our team (as though they were standing right next to you) by clicking on the ‘live help’ icon.

If you prefer or need to contact us by email, we aim to respond to most enquiries within 2 working hours and we often reply within 10 minutes.

We know that it is important to manage the expectations of our customers and we believe that despite our automated systems, it is our honesty and openness that are our greatest tools. We know that you can choose to shop wherever you wish and that only if we give you our best are we assured of your continued custom. We do not use a customer services telephone desk, instead, customer services queries are handled promptly via our unique email service 24 hours a day.

Instead of offering direct product or compatibility advice about individual products over the telephone, we offer the service you would expect from an online retailer. Within this site you’ll find a wealth of information regarding product specifications, product comparisons, suitability and compatibility.